PR
Pieter R
1 reviews | Active since Mar 2019
17 May 2019, 06:27
Data depleted
Again for the second time in two months I get a message that my data is depleted even though I know I didnt use all my data! After the first time this happened I make sure to clear my data history every time I recharge so I can see where my data goes. This is seriously an inconvenience and frustrating to say the least. There is no point phoning customer servise because they cant help you, so this time I came straight here so I dont have to get frustrated with customer service that cant help. I want my data back and I want to know why this is happening. Seriously considering to move to another network!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 May 2019, 06:52 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2019, 06:52
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2019, 10:52Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2019, 10:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
PR
Pieter R's updateReviewer Update
17 May 2019, 12:01Got my data back , the guy that helped me is so friendly and helpful. Wish he had a direct line so I can just call him whenever I have a problem.
PR
Pieter R's update17 May 2019, 12:01
Reviewer Update
Got my data back , the guy that helped me is so friendly and helpful. Wish he had a direct line so I can just call him whenever I have a problem.