CB
Corne B
1 reviews | Active since Apr 2016
21 Apr 2016, 12:14
Data delivery and feedback failure
I have been unable to get data loaded on my phone. I have tried the self-service with no success. I have also contacted the call-centre a total of 11 times now and obtained reference numbers and escalated the issue to no avail. Several individuals also promised to phone me back with updates and have failed to do so. I am informed that there is a problem with the service, how ever I am certain that come billing time,Vodacom's service recording the out of bundle data will be working at optimal efficiency. I am essentially forced to either use data at an absurd tarrif,or be disconnected from online services, and no eta or resolution has yet be supp****. Further more whe I phone with the previous reference/case numbers, I am informed that they do nit exist.
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Replies (3)
Vodacom's replyOfficial
21 Apr 2016, 15:17Hello Staalkoppie,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2016, 15:17
Official
Hello Staalkoppie,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
CB
Corne B's updateReviewer Update
09 Dec 2016, 09:03And to this very day no one from Vodacom has contacted me as per their "Official business reply".
The end of this was that I had 2 months of bills in excess of R1000 in opposed to my usual +- R500 and even though I once again spent hours on the phone to the billing department, I was sent from pillar to post and at the end just had to dock up and pay.
All of this started right after I renewed my contract and now I have to wait another 16+ months to change service provider.
CB
Corne B's update09 Dec 2016, 09:03
Reviewer Update
And to this very day no one from Vodacom has contacted me as per their "Official business reply".
The end of this was that I had 2 months of bills in excess of R1000 in opposed to my usual +- R500 and even though I once again spent hours on the phone to the billing department, I was sent from pillar to post and at the end just had to dock up and pay.
All of this started right after I renewed my contract and now I have to wait another 16+ months to change service provider.
CB
Corne B's updateReviewer Update
17 Jan 2018, 12:02Another year has passed.
Still no contact from Vodacom. All the accounts have been settled (I had no option but to pay or else they stop their service to me) and yet when phoning them I am informed that my account is "flagged" but there is also no outstanding balance and I have to contact their legal department. Once I contacted them, I was informed that they do not know why it is flagged but they are removing the flag and I should phone them again after 12 - 48 hours. Probably because it was my fault that my original query was never resolved, I was also to blame for their internal procedure to flag my account for no outstanding balance. Maybe they just like to hear from me hence never truly resolving anything and forcing me to call them over and over and over and over.
CB
Corne B's update17 Jan 2018, 12:02
Reviewer Update
Another year has passed.
Still no contact from Vodacom. All the accounts have been settled (I had no option but to pay or else they stop their service to me) and yet when phoning them I am informed that my account is "flagged" but there is also no outstanding balance and I have to contact their legal department. Once I contacted them, I was informed that they do not know why it is flagged but they are removing the flag and I should phone them again after 12 - 48 hours. Probably because it was my fault that my original query was never resolved, I was also to blame for their internal procedure to flag my account for no outstanding balance. Maybe they just like to hear from me hence never truly resolving anything and forcing me to call them over and over and over and over.