MP
Mabu P
1 reviews | Active since Jun 2019
04 Jun 2021, 21:25
Data
I am a loyal client to vodacom but I am treated like a dirt cleaning mat. See I had 800+mb of data left which I would use when out of my house. I have a contract sim getting 20gb data from vodacom. See my problem with vodacom is that they are skelems business mafias. I did not opt in to use my airtime even when my data is finished but they activated it behind my back. I cancelled it recently after learning about it. MY QUESTION IS WERE DID MY DATA GO BECAUSE I USE WIFI AT HOME? WHY I WAS ACTIVATED TO USE MY AIRRTIME WHEN MY DATA IS DEPLETED? THIS WILL BE REPORTED YO COMMUNICATION MINISTER AND OTHER MEDIA PLATFORMS.
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Replies (2)MP
Mabu P's updateReviewer Update
04 Jun 2021, 21:33Ignore the review on part of data of 800mb but follow on opt in to use airtime
MP
Mabu P's update04 Jun 2021, 21:33
Reviewer Update
Ignore the review on part of data of 800mb but follow on opt in to use airtime
Vodacom's replyOfficial
05 Jun 2021, 10:58Dear Customer
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2021, 10:58
Official
Dear Customer
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
