1 reviews | Active since Mar 2017

27 Mar 2017, 19:25

Data day light *******

<p>Dear Vodacom</p> <p>I've been trying to purchase data bundles since Friday 24 March, however my bundle purchases were not being processed. How am I suppose to use my smart phone when I can't purchase data bundles. The you have it in you to slap me with out of bundle rates when your system was not allowing my purchases. When I called the call Centre today the agent took forever to process a 1G bundle for me, which shows that something is fundamentally wrong with your system. What value are you as Vodacom adding? You over charge us on regular bundles, then you over charge us again when your system won't allow us to purchase those bundles? What's suppose to happen? </p>

0
Replies (1)
Vodacom
Vodacom's reply27 Mar 2017, 19:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,