Data & Data Bundles

Item: Vodacom
Rating: 1

I bought a 10GB data bundle and probably used 50% of it and it just expired. Now that is not the problem - I have a problem with the fact that I had not received a notification that the data had expired. Sunday afternoon 17:25 I received an sms that I had used R151, then R101 then R901 then R301 and the last sms R601 out of bundle data.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Feb 2018, 11:54

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply21 Feb 2018, 11:54

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's updateReviewer Update

28 Feb 2018, 11:19

I wouldn't call this n response. I received an email asking security questions and then nothing. You don't give a standard reply and think a complaint has been resolved. Luckily 2 of my contracts are finished so I think I will look for a new service provider.

's update28 Feb 2018, 11:19

Reviewer Update