DATA CREDITS

I am extremely irritated and frustrated with the incompetency of the vodacom and their staff. I spent 42 minutes on a phone call being passed from Data to Accounts, back to Data and NO ONE could put me through to a manager or a supervisor to assist me. and then after all that waiting my phone call got cut as someone picked up and dropped the call straight away......Is what the service has come to in this country.<br> I was told by DATA that I was given a credit note of R2907.21 my reference being S3-8812P-PEFTV and for 2 weeks I have had to follow up on this and 3 different people said I had the credit on the system, then all of a sudden today when speaking to accounts, there is NO SUCH CREDIT!!! What is going on, and why am I being fed incorrect information, please refer back to my previous Hello peter messaged. and still NO ONE has called to apologies....I would expect a phone call and the credit to be passed, and I would like a copy of all my recorded phone calls with Vodacom over the last 2 weeks, to prove that I was told I have a credit. I wait to hear to from management with urgency. This is just unacceptable service from such a big company.