Data Costs *******

Dear Vodacom

I have been a customer of yours for more than 20 years. I am rather perplexed at the way your data depletes so quickly recently. I am on a top up contract that gives me 3gig pm but this is finished by the 7th of each month. When I call your useless contact centre I am always advised to remove background data. I have been using an iPhone for the past 8 years and fully aware of how to optimize data how ever this is never enough.

Where I am going with this yesterday I called to premature upgrade my line and I was met with a rude consultant who shouted at me telling me I am not due for an upgrade in the most derogatory manner. This left me feeling like Vodacom is doing me a favour by allowing me to be their client. If you look at both my contracts and the prepaid spend you would realize that I do meet the premature upgrade criteria. The amount I have spent as a loyal customer of Vodacom over the years, I could have bought a car for cash.

All I’m asking is you allow me to upgrade my data line and keep the device instalment until my contract is finished. As the data costs that I incur with you are too much and with these trying economic times I think you can atleast allow your loyal customers a bit of a breather. I am not asking to be relieved of my contract in actual fact I am bringing more money to your company. You may think that one customer leaving will not really impact your business but the amount of money I have spent on Vodacom over the past 10 years as well as my manner in which my account is carried I think this request should be considered.

Regards