Data Costs: I want my money back please!
<p>I have had my contract for over 4 years. The most I have spent on data + subscription is R2k. Last month Vodacom invoiced R5k - which is odd seen as I was out of the country for 2 weeks. Not only that, I have wifi at home and at work and my data is always off at those times. My next invoice will apparently be R 6,4k. I have called in over 8 times, friendly agents, lots of promises to investigate, lots of reference numbers and not a single call back. I don't think I need to explain any further...</p> <p> </p> <p>Call me! Give me my money! And do not give me yet another reference number!</p> <p>And while you are at it, cancel my contract. One of your agents did the calculation and apparently it will be much much much cheaper for me to cancel the contract than the invoice you sent me. Who knew!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
One of your technicians called me on Thursday morning. He confirmed the overcharge on my account. He explained that he is unable to track my usage as I am using iPhone and not Android. He proposed that I download a tracking app which I have. He also said that the rate I was charged will be reduced from R1 per mb to 14c.
I have not seen this action on my account. I have had no formal written communication even though I requested this. He assured me that the previous bill will be adjusted and amount owing revered from Vodacom to myself. He also confirmed that the R6k charge for 1 Oct will not go through.
WHERE IS MY CONFIRMATION!?! Do I need to wait until you draw more money from my account first before there is real action taken? He confirmed thatches will be resolved by Friday, 14h Oct... It is now the end of Monday! I really cannot afford this mess you have created with my account - R7k is a lot of money. Can one of you please address this urgently!
He also mentioned that what he can see from his side is that Facebook is one of the apps consuming most of my data. I proceeded to explain to him that Iam not active on Facebook AND have never ever had Facebook on my phone! So excuse me if my trust in you and patience is low.
He said to use the same reference number.
One of your technicians called me on Thursday morning. He confirmed the overcharge on my account. He explained that he is unable to track my usage as I am using iPhone and not Android. He proposed that I download a tracking app which I have. He also said that the rate I was charged will be reduced from R1 per mb to 14c.
I have not seen this action on my account. I have had no formal written communication even though I requested this. He assured me that the previous bill will be adjusted and amount owing revered from Vodacom to myself. He also confirmed that the R6k charge for 1 Oct will not go through.
WHERE IS MY CONFIRMATION!?! Do I need to wait until you draw more money from my account first before there is real action taken? He confirmed thatches will be resolved by Friday, 14h Oct... It is now the end of Monday! I really cannot afford this mess you have created with my account - R7k is a lot of money. Can one of you please address this urgently!
He also mentioned that what he can see from his side is that Facebook is one of the apps consuming most of my data. I proceeded to explain to him that Iam not active on Facebook AND have never ever had Facebook on my phone! So excuse me if my trust in you and patience is low.
He said to use the same reference number.