VvZ
Victoria-Lynne van Zyl
1 reviews | Active since Apr 2020
29 Apr 2020, 12:49
Data contract/Vodacom calls
Good day, My complaint is simple enough, I've app**** for a new data contract with Vodacom and the online application was unable to finalise my purchase/contract.
Since then I have made countless calls to the number that was provided and when I do get a call from Vodacom and I answer there is only silence and minutes later I recieve an sms telling me they tried to contact me..
Please can someone contact me regarding this or let me know that this will only be done after lock down.
You may call me on either number below *** ***
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Replies (2)
Vodacom's replyOfficial
29 Apr 2020, 14:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2020, 14:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Apr 2020, 10:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been contacted and assisted by our Sales Team. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Apr 2020, 10:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been contacted and assisted by our Sales Team. Regards Consumer Website Team
Best regards,