1 reviews | Active since Feb 2017
(Data contract) with no use on a telephonic sale done in error.
<p>I have been paying a contract (Data contract) with no use on a telephonic sale done in error.</p> <p> </p> <p>I have established the following</p> <p> </p> <p>Number : ********** 165 is a 2GB data contract on my name.</p> <p>I was contacted by Vodacom Rewards sometime June 2015 on my cell number – 071 ********** .</p> <p>The agent sold me a product telephonically (2GB data contract with modem).</p> <p>After accepting the product, a few days later, I received a package, to my surprise it was a vodafone tab and not the modem that was bought.</p> <p>I called back advising them of the error and agreed to send it back via post.</p> <p>Since I did not receive my 2GB Modem I believed that there was no active contract.</p> <p> </p> <p>My cell number – 071 ********** , contract expired in 2016. After paying on month to month, I decided to switch to prepaid sometime in 10/2016.</p> <p>I then decided to port out to FNB sim using my same number. It was only after porting out did I continue to receive a debit order for R129 did I realized that I should call Vodacom to query the debit.</p> <p> </p> <p>I request an investigation into the telephonic sale of a device, that I have never received or used be refunded to me and cancelled with immediate effect.</p> <p>Please see attached affidavit and ID copy</p> <p> </p> <p>i have sent my request to Vodacom forensics on Thu 2017/02/02 12:14 PM</p> <p>Reference : 1- ********** 660304</p> <p> </p> <p>to date, no response - Terrible service</p> <p> </p> <p>Kind regards</p> <p>K Naidoo.</p> <p>071 ********** </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
