KN
Kaylin N

1 reviews | Active since Feb 2017

27 Feb 2017, 15:01

(Data contract) with no use on a telephonic sale done in error.

<p>I have been paying a contract (Data contract) with no use on a telephonic sale done in error.</p> <p> </p> <p>I have established the following</p> <p> </p> <p>Number : ********** 165 is a 2GB data contract on my name.</p> <p>I was contacted by Vodacom Rewards sometime June 2015 on my cell number – 071 ********** .</p> <p>The agent sold me a product telephonically (2GB data contract with modem).</p> <p>After accepting the product, a few days later, I received a package, to my surprise it was a vodafone tab and not the modem that was bought.</p> <p>I called back advising them of the error and agreed to send it back via post.</p> <p>Since I did not receive my 2GB Modem I believed that there was no active contract.</p> <p> </p> <p>My cell number – 071 ********** , contract expired in 2016. After paying on month to month, I decided to switch to prepaid sometime in 10/2016.</p> <p>I then decided to port out to FNB sim using my same number. It was only after porting out did I continue to receive a debit order for R129 did I realized that I should call Vodacom to query the debit.</p> <p> </p> <p>I request an investigation into the telephonic sale of a device, that I have never received or used be refunded to me and cancelled with immediate effect.</p> <p>Please see attached affidavit and ID copy</p> <p> </p> <p>i have sent my request to Vodacom forensics on Thu 2017/02/02 12:14 PM</p> <p>Reference : 1- ********** 660304</p> <p> </p> <p>to date, no response - Terrible service</p> <p> </p> <p>Kind regards</p> <p>K Naidoo.</p> <p>071 ********** </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply27 Feb 2017, 15:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team