1 reviews | Active since Aug 2016
Data contract TOPUP - what a **** - and rude Call centre agents
<p>So, I have been a loyal Vodacom cusomer for more than 10yrs. I have three contracts with them, 2 of which are DATA TOPUP contracts and one mobile contract.</p> <p>So I am nearly out of data on my DATA Contract which is a TOPUP, and guess what - I CANNOT BUY MORE DATA on it. Called their Call centre on Monday, the consultant was so rude on monday, telling me I HAVE to BUY airtime for a DATA Contract - ***?</p> <p>Since when is a data contract topup required to get AIRTIME? This is absurd. Vodacom does not really care about their customers, cos they not even willing to assist. I have asked for this to be logged and no Response!!!!</p> <p> </p> <p>I have tried through their mobile APP and online and both I cannot puchase data at the cheaper rate. i.e. 1gb for R79...but no, they telling me sorry that is not optional for me, I have to purchase at 1gb @ R149 and they also cannot purchase data on my contact...again WFT ? It is a data contract TOPUP so why is the option available to me on the Mobile app and online for the DATA Contracts. Obviously, they dont understand their own packages. </p> <p>I am now looking at changing providers cos except for the network issue I keep on getting at home (GPRS as most) not even LTE - even the coverage shows we supose to get at least 3G...I am starting to wonder whether Vodacom is looking after their custiomer or do really care....they will be loosing all three my contracts soon.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi,
Thank you, I have received a call from your departments. The data dept. will be investigating and advise - which i am happy with their feedback on.
However, regarding the coverage issue -your technical department contacted me and guess what? According to the technician the site i.e Vodacom.co.za i am looking at, is definitely wrong in the area I am living in. They checking from an infrastructure point of view and my place falls in a gap where there will be intermitted problems to little connectivity - not even 3g?
Now I do ask you Vodacom, how is this possible to provide a service from your website confirming I do have 3g connectivity range via your coverage map, yet your Technical team do not agree with it. How misleading is your website then and also overpromising and under delivering at the same time. This can be taken further to the ambudsman as you are giving customers incorrect misleading information on the site.
What next?
Hi,
Thank you, I have received a call from your departments. The data dept. will be investigating and advise - which i am happy with their feedback on.
However, regarding the coverage issue -your technical department contacted me and guess what? According to the technician the site i.e Vodacom.co.za i am looking at, is definitely wrong in the area I am living in. They checking from an infrastructure point of view and my place falls in a gap where there will be intermitted problems to little connectivity - not even 3g?
Now I do ask you Vodacom, how is this possible to provide a service from your website confirming I do have 3g connectivity range via your coverage map, yet your Technical team do not agree with it. How misleading is your website then and also overpromising and under delivering at the same time. This can be taken further to the ambudsman as you are giving customers incorrect misleading information on the site.
What next?