KM
Khutsiwe M

1 reviews | Active since Jul 2015

20 Jul 2015, 11:57

Data Contract that I never asked for

<br> Last year in 2014, I made a telephone call to Vodacom contract services regarding getting a sumsung phone but I was told that I do not qualify for any sumsung phone. So the lady I was speaking to suggested that I check Samsung trend plus. But I told her I do not know the phone. Can I please go around and check the phone. So we agreed that I would go and do that. I didn't not phone them back as promised.<br> <br> But to my surprise the following month R510 was deducted in my account. When I called Vodacom customer care, I was told that I took a contract for Data bundles or sms bundles of which I didn't need. I've called Vodacom on several occasion and nothing has been done except that they can sent emails and mails.<br> <br> This debt has escalated to R1000.00. Why would i pay for services I never asked for. <br> <br> Kind Regards<br> Miss K. Mabena<br>

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2015, 17:00
Official
Hello Cindykate16,

Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,