Data contract not activated nearly a month later

A 2GB data contract was taken at Vodacom Norwood using an existing prepaid number ***04<br> Mpho entered the details at a busy time in the shop. A zero was mistaken for a 6. This resulted in the wrong contract being created for ***64 instead of ***04.<br> <br> It seems as though it was a major issue to cancel the contract with the wrong number and reinstate the contract with the right number. 5 + visits were required to the shop to get the contract cancelled and the right number in. During this time there were no followup calls or responses to my calls - it required a visit to the shop and waiting each time to move this process forward.<br> <br> <br> On 12 April I received an email with a vetting application Ref ***6<br> Subsequently I've been asked twice now to submit by email my id number. This has been submitted to someone named Dudu but still no progress. <br> <br> I also called Vodacom call centre (using this number) to followup directly. When I gave the Ref number I was told that their systems are offline.<br> <br> My thoughts are Vodacom may have the best reception but it seems to be offset by the worst internal systems / customer care. Seriously considering other options now.<br> <br>