<p>This 3 Gig 2- year Data Contract running 4 a Year with a debit order payment every month. 1 September, I signed a further 10 Gig contract, been approved immediately. Back home I could start using it. Friday, 2 September came and I discovered no connection. After phoning 111 Helpdesk, it was discoverd the line was cut due to a CREDIT LIMIT ACTIVATION. That effected both contracts. Both lines were immediately re-activated with the assurance problem solved. The assurance lasted till the next day . Thus being on the phone to 111 and ********** for almost an HOUR every call on Monday, Wednesday, Friday Saturday, Monday, Wednesday Friday and this Morning, with an on-off service, still no answer as to when my Problem is going to be solved. . It's been almost 3 weeks now with no joy. Next step is to cancel debit orders if problem persist</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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