Data contract cancellation fail!

On 19 June 2025 I spoke to an agent via the Vodacom website (first you get a ChatBot and then you can select to speak to an agent) to hear how I must go about to cancel my data contract. The agent gave me and email address (***) to where I must send my cancellation in writing. I did so immediately, mainly to cancel my contract well in time, that expires on 24 July 2025. I send a follow up email on 3 July 2025 and till this day no reply.

On 21 July 2025 Vodacom phones my to upgrade my main phone line and in the conversation I asked the agent if

she can see if my data contract cancellation was recorded and she said there is nothing showing on her side and she gave me a number to phone. So I phone this number to cancel this contract and this dude keeps on hammering that I had to give 30 days notice and my contract will run until the end of August. (And according to my records I cancelled 19 June 2025 already, email sent to an address they provided).

Now this last month's installment will obviously be DOUBLE what I have paid every month because my data deal was a 50% off deal.

Vodacom, I have been a client of yours for 26 years! You can do better!! Super disappointed.

Oh, let me not forget, then this dude of this morning has the audacity to actually remind me my main line can be upgraded and he thought our call was the right time to try and convince me to upgrade. Wrong time for this!

Vodacom, I expect my cancellation sent on 19 June 2025 to be honored. I sent you my cancellation in writing well in time. You always want everything in writing and now you apparently don't have an email address anymore. I'm sure you'll be able to retrieve my online chat with you agent because EVERYTHING is mos recorded these days. Go check your records!