Data Contract

<p>I have had a data contract with Vodacom for years and it's always been a top-up contract to avoid extra data costs because it's costly. Last year November I wanted more data, I phoned Vodacom and did a Migration from a 3Gig topup to a 5Gig topup. Since December I have incurred hundres of Rands of extra costs. My contract was to be billed at a fixed rate of R279 a month. In December the extra fees ran over R1200, after phoning Vodacom and freaking out a bit, they emailed me back a few days later to say they will reverse this. </p> <p>Since then however every month it has stayed on an Open Line Data Contract, so when data is up you pay out of bundle rates which is hefty. I have phoned Vodacom about 5 times, a reference they gave me I was told upon another phone call to them that it doesn't exist. I have been into a Vodacom store, to try and rectify the contract to a topup and not an open line.</p> <p>I have now qualified for a upgrade so managed to get back onto a topup, it has been the only way this actually worked as no one can help me.</p> <p>Every month I have had to pay in extra money and I actually cannot afford these costs.</p> <p>I want to claim this back from Vodacom, because it was there error but I have had to pay the extra fees because I can't afford to have the line cut either as my family need to be able to access the internet at home for learning material.</p> <p>This is a breakdown of the extra costs I have paid</p> <p>end of January R310 (was meant to be R279)</p> <p>end of February R420 (was meant to be R279)</p> <p>end of March R386 (was meant to be R279)</p> <p>and now due end of April is R571 (again meant to be R279)</p> <p>In total I have paid R1687 to Vodacom, but in fact should have only paid R1116. So extra costs for me which is due to Vodacom not doing what they meant to do - I have paid R571.</p> <p>It really is alot of money for me, and I really want this matter looked into and either want my account credited for this money or Vodacom must refund me for their errors caused.</p> <p> </p>