Data Contract

Vodacom Data

I was on a Black Friday deal with Vodacom for the past 3 years.

The deal gave me 400GB of data p.m. at R340 per month. The contract ended in November and I was billed R 1 662 for December. When I went in store in January to query, I was told that it was because I was put back onto normal pricing after the contract ended. I paid the outstanding amount but was told that I would have to pay the R1 662 for January and February as well if I wanted to cancel.

When I called cancellations, the lady told me that there was a mistake because there was no data contract for R 1 662 and that my current subscription should be R638 per month. I was also told that they were supposed to call me 5 months before the contract ended to offer me an upgrade or let me know to cancel in November. I was not given any call as they put my primary contact number as the SIM number that I received data on which was put in the router to use the data. They did tell me that the consultant probably made a mistake by putting this number and that was the reason I did not receive the call which was clearly an error from there side.

The lady at retentions did tell me to speak to billing to sort out the error but they did not sort it out. They said that the team leader will call me to explain the situation but I did not receive a call from them.

This is really pathetic service from Vodacom. A friend of mine who had a MTN contract told me that MTN called him 3 months before the end of the contract to notify him that his contract was ending.

When I called again and spoke to the supervisor she said they will sort out the error. She took my email address and phone number but hasn't gotten back to me, it has been over 2 months now