1 reviews | Active since Feb 2017

13 Feb 2017, 11:25

Data Contract - 1 year later still no data

<p>I have a vodacom data contract - I upgraded with Vodacom CHATZ in East Rand Mall from a voice contract to a data contract last year February 2016. I have not received my data since. I phoned Vodacom almost 20 times, have been referred back to CHATZ. CHATZ refers me back to Vodacom. I have been to their shop 12 times and have made more than 30 calls. One year later no one is even able to tell me what the issue is. The debit order is still going off my account? How is this possible?? I have spent hours trying to sort this out!!</p>

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Replies (2)
Vodacom
Vodacom's reply13 Feb 2017, 12:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Feb 2017, 11:31
Official

Dear Mrs Du Plooy,

Feedback is provided via email.

Regards,

Cassandra