Data contract

Disgusting service. I logged a complaint with them in August and they closed it without giving feedback. Some of their employees don't know what they doing as well. I cancelled a data contract within the cooling off period, I then decided to take the WiFi deal. But still got billed for the data contract and was even told that although I cancelled the data contract I must pay for the SIM card. I paid the cancellation fee and didn't even get a cancellation confirmation. I want my money back paid for something that was cancelled withing the cooling off period, it's not my fault that your advisors are incompletent. I requested you guys to listen to recordings and come back with feedback, but nothing. You guys are more worried about getting nice ratings them solving problems.