1 reviews | Active since Apr 2017
Op die 1ste van elke maand kry ek 2GB data. Maandag 2 Okt om 08h15 toe ek my Notebook aans***el, het ek 2GB. Om 12h56 stuur Vodacom 'n boodskap en sê dat daar net 297MB data oor is en om 13h31 dat daar net 147MB oor is. Om 14h11 kom die volgende SMS wat sê dat "the data bundle has run out" Dit terwyl ek die oggend slegs 2 email's ontvang het en heel oggend tot 12h12 buite gewerk het. Alle "updates" op die Notebook is geheel en al "Disabled" Waar is my 2GB data heen? Steel iemand dit? Ek het Dinsdag 3 Okt na die Vodashop op Malmesbury gegaan. Hulle sou my help, maar tot nou toe het nog niks gebeur nie! Ek soek asb. my 2GB data terug! Shame vir Vodacom dat so iets met julle kliënte gebeur. In Maart / April het ek ook 'n probleem met ********** gehad waar die ****rak gekanselleer is en daar nog R956.00 "Airtime" oor was, WAT Vodacom gesê het dat ek sal behou. Na ek gekla het, het hulle vir my R400.00 "Airtime" gegee. Waar is die ander R556.00? Gee dit ook sommer nou terug! Ek is 'n kliënt van Vodacom sedert hulle bestaan het en het sover nog net gesukkel en is nou behoorlik gatvol!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mr Carstens
Kindly be advised your request has been completed. I have attempted to call you and left a voice mail .I have also sent you an email to advise the resolution.
Kind Regards,
HS
Best regards,
Dear Mr Carstens
Kindly be advised your request has been completed. I have attempted to call you and left a voice mail .I have also sent you an email to advise the resolution.
Kind Regards,
HS
Best regards,
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