PP
PHINDILE P

1 reviews | Active since May 2013

22 Aug 2016, 08:51

DATA CONSUMPTION NOT SOLUTION / RUDE CONSULTANTS

<p>Phoned vodacom when i initially realised i had a problem @ 12.26 - 21.08.2016 - i spoke to a lady she was rude just because i could not remember which e-mail used when i signed up for the contract, she hung up on me and she could clearly hear i was trying to give all my e-mail addresses as i have numerous one's. her conduct and behaviour is not suitable for a customer call centre environment.</p> <p>after that unpleasant encounter my problem persisted i am imagining i have lost close 400mb in 1 day as i kept recharging it disapperaed, recharged again this morning after 5 min my data was gone?????????????????????????????????????????????????????????? what is hapenning VODACOM why so ***********, please explain and refund as i was using my last cents to recharge before payday. i am very irritited right now.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Aug 2016, 09:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,