JP
June P
1 reviews | Active since Mar 2009
16 Dec 2017, 09:16
Data constantly dissapearing when not using phone
I usually buy a data bundle of 100mb for R29. During the last 4recharges 1st on the 5th December, then on the 10th December, then on the 13th December and finally again on the 15th of December , my data keeps disappearing. I do not use the phone and the next day it is gone. What is going on with Vodacom? I am so frustrated as I feel I am being ****** from. This is not the service that I would expect from claims of being the leader in South Africa's telecommunications in both mobile and data...
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Replies (2)
Vodacom's replyOfficial
16 Dec 2017, 12:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Dec 2017, 12:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Dec 2017, 09:40Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the message which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Vodacom's reply18 Dec 2017, 09:40
Official
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the message which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,