1 reviews | Active since Dec 2010
Data chewed up by VOIP gaming (I don't) and secure encrypted login!!!
I have the 10gb data contract-5gb anytime & 5gb night owl data.I utilise about 5gb of anytime data 2gb (from carry over data-as I have managed to do this overtime by under- utilising my data) & 2.5/3gb of newly allocated data every month.By mid month I have utilised approx 2.5 gb anytime. Please see my trend over 24 months.I'm careful with my data - restrict many background apps, only update during night update, download, &you tube during night owl OR via 3rd party wifi (restaurant etc), my whatsapp is set not to download pics, videos etc, I do not stream, download music and NEVER game....I hope you get the picture Vodacom. OH AND I'm a night owl - go to sleep 3 in morning so use alot of night owl 3.3 gb used!Starting a month ago (I can't go back further) - data is being chewed up. Further analysis via Vodacom app revealed a sudden inclusion in " topp 10 apps using data" is 845mb of VOIP gaming, 828mb of Secure encrypted login (what the heck are these?), 223mb of amazon cloud. What's worse these numbers don't identify whether it's anytime or night owl BUT my anytime data which started with 9.5gb is at mid month 1.88gb left. If I compare usage to phone from 24 Aug - Vodacom shows 9.5 used and my phone & wifi hub 6.7gb/5.09 (from 1 September as can't adjust dates) AND both phone and hub cannot distinguish between anytime and night owl (which 3.3gb used according to Vodacom app). So please explain!!! I can back up with photos.
The complaint applies to my mobile data too - it would be appreciated if that is compensated too please.
I reiterate what I said:
>>I DO NOT GAME AT ALL so why is it there. Switch it off please I'm not interested.
>>Explanation of secure encrypted log DOES NOT match any data usage my installed/activated app/device features calculate when tracking my data. How do you explain that all the apps/devices match each others' total data usage BUT Vodacom is way in excess of these. What it says to me is that Vodacom is sneakily using data behind the scene unbeknownst to there customers. Vodacom must me more transparent and put those definitions in the Vodacom app and advise how to turn it off if not required.
>>Again with Amazon cloud there is no comparison with your data calculation or my intalled/turned on apps/ device features. Again this amounts to lack of transparency. Vodacom drops the prices and then rips off customers other ways it seems to make up for it!
The complaint applies to my mobile data too - it would be appreciated if that is compensated too please.
I reiterate what I said:
>>I DO NOT GAME AT ALL so why is it there. Switch it off please I'm not interested.
>>Explanation of secure encrypted log DOES NOT match any data usage my installed/activated app/device features calculate when tracking my data. How do you explain that all the apps/devices match each others' total data usage BUT Vodacom is way in excess of these. What it says to me is that Vodacom is sneakily using data behind the scene unbeknownst to there customers. Vodacom must me more transparent and put those definitions in the Vodacom app and advise how to turn it off if not required.
>>Again with Amazon cloud there is no comparison with your data calculation or my intalled/turned on apps/ device features. Again this amounts to lack of transparency. Vodacom drops the prices and then rips off customers other ways it seems to make up for it!