FS
Francois S

1 reviews | Active since Apr 2014

25 Mar 2015, 07:14

Data charges on account are *******!

This refers to S03-8OJ2K-KTMDP<br> <br> Vodacom is charging for data usage on a contract even when a third-party APN is used for data access! And they they have the audacity to tell me that it does not matter! The device will use Vodacoms APN regardless of what the device was set too! In my life I have not heard a better excuse to rob people!!!<br> What the point of manually setting APN's if the carrier is just going to ignore and overwrite it, without disclaimers in place. The CPA is going to love this!!!<br> To thicken the porridge of these ******s, account limits are also pointless, their words! It would not make any difference to have limits on your account because you can happily download all the data from the Humble telescope because Vodacom is too lazy to auto-close connections. To add insult to injury, even after my line was eventually blocked after they relized I reached 10x my limit, my account is still increasing!!!<br> <br> PLEASE TELL ME *** IS GOING ON HERE!?!?!?!?!?!?! My line is blocked and I'm still increasing my bill? I am really looking forward to hearing their awesome excuse for this and the smile from the complaint dept at the CPA about this.<br>

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2015, 12:25
Official
Hello TheITGuy2012,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team