Data charges - inaccurate and overcharging
<p>I have written a complaint to vodacom almost 2 weeks ago. </p> <p>havent received any feedback </p> <p>my lines got locked even though i havent used my data bundles. </p> <p>both lines had limits on and afteer being locked, i phoned vodacom 4 times in one day and lifted my limit with R300 and the line stayed locked... everytime i lifted the credit, vodacom just takes that money and locks it again without me even using the phone. </p> <p>its shocking !</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I just want to say thank you VODACOM for attending to my matter and resolving it for me.
A special thanks to Mr. Renzo Maart for his professional and helpful attitude with regards to my case.
Thank you Renzo for attending to my case and giving me the assistance required.
Regards
Neil Makkink
a loyal vodacom customer
I just want to say thank you VODACOM for attending to my matter and resolving it for me.
A special thanks to Mr. Renzo Maart for his professional and helpful attitude with regards to my case.
Thank you Renzo for attending to my case and giving me the assistance required.
Regards
Neil Makkink
a loyal vodacom customer