MO
Marike O

1 reviews | Active since Oct 2011

09 Nov 2015, 11:19

Data charges for capped accounts!

***<br> <br> Once again it was confirmed what company Vodacom is. In 2008 we took out a data contract with Vodacom. After getting a bill of over R3000 we vowed NEVER to get a data contract again that was not capped. <br> <br> 2 years ago we signed another 2 contracts with them and added the option that the accounts MUST be capped. This was done at 2Gigs for both contacts. <br> <br> This being the last month for the accounts to be billed I get a bill for the account for R 4,251.26!!!!! My husband calls Vodacom and they say oh no the accounts had no cap on it that is Bull as we NEVER would take out a contract that was not capped. <br> <br> Asked for itemized billing showing that there was over the 14 hours of data used that us impossible as the ****le overheats and our current location on the 22nd of Sept (when this data was used) there is poor to NONE coverage. <br> <br> I want a DETAILED billing report that shows me where this apparent data was used, email, websites ect.<br> <br> POOR POOR POOR service and appalling service from vodacom again.

0
Replies (1)
Vodacom
Vodacom's reply09 Nov 2015, 11:59
Official
Hello marikeolivier,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,