1 reviews | Active since Oct 2011
Data charges for capped accounts!
***<br> <br> Once again it was confirmed what company Vodacom is. In 2008 we took out a data contract with Vodacom. After getting a bill of over R3000 we vowed NEVER to get a data contract again that was not capped. <br> <br> 2 years ago we signed another 2 contracts with them and added the option that the accounts MUST be capped. This was done at 2Gigs for both contacts. <br> <br> This being the last month for the accounts to be billed I get a bill for the account for R 4,251.26!!!!! My husband calls Vodacom and they say oh no the accounts had no cap on it that is Bull as we NEVER would take out a contract that was not capped. <br> <br> Asked for itemized billing showing that there was over the 14 hours of data used that us impossible as the ****le overheats and our current location on the 22nd of Sept (when this data was used) there is poor to NONE coverage. <br> <br> I want a DETAILED billing report that shows me where this apparent data was used, email, websites ect.<br> <br> POOR POOR POOR service and appalling service from vodacom again.
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
