Data charges and getting **********

Dear Vodacom

I am utterly disgusted with your services!

Before I would buy 1gig for 30days and it would last me the entire month. Then it went to half the month, then to 2 weeks. Now it last me not even 3days at a time before 1gig is depleted. Last week was not the 1st time that i had noticed that, i had bought a 1gig for 7 to 14 days at 12 mid day last Thursday and by 10am Friday morning i had 100megs left.

Upon calling Vodacom call center to complain i was told that there does seem to be something going on and the lady advised me that she does see that megs are going in a matter of seconds! What madness is that!

Further more she said that she will escalade the matter and that it will take up to 7 working days to sort out the matter but she will call me on Monday to see if anyone has contacted me and that i should not buy data till then. Like seriously ***!

Monday the same lady called to see if anyone had called, to which I told her that someone is yet to call me and that from Thursday i bought a 1 gig that lasted me till Friday morning, I had then bought another 1 gig that Friday that depleted on Sunday afternoon and I had to then buy another gig of data. That's 3 gigs in not even a matter of a week! When i had told the lady this, the call had cut and not even a call back from her end.

This is not the 1st time I am having problems with my data being depleted within not even 24hrs.

The last time i had paid for data and received an sms stating I have purchased the 7-14days data and this was in the evening at 7pm. The next morning at 9am I had 0 data and 0 airtime. When I called the call center they told me I had not bought data and that's why my airtime had depleted because it was now using that for internet usage, yet I had received an sms as my proof. Their systems in the call center are nonsense if it cant even pick up my data purchase!

Vodacom should stop branding themselves as South Africa's Leading Cellular Network when your network is the worst when it comes to reception, data rates and now data not even lasting!

I have been a loyal Vodacom customer for many years but I too would rather change networks than to get ****** like this!

Signal in my house is bad so we had asked Vodacom to install a booster for the signal. The booster is installed but sits as an ornament mounted on our wall because since it has been installed my signal is worst than ever, i have to go outside my house to get a better reception with regards to phone calls never mind internet usage.

I lodged this complaint last week Thursday 7th September 2017 and i am yet to get a call about my matter that has been escalated and today is the 13th of September.