Data Charges

After I paid R900 on the 20th of May and then they soft locked my phone on Friday 5th 2015 I called them and found out that another 900 was due, just 2 weeks since my payment! I filed a complaint with Hello Peter on that Friday. Over the weekend I got an SMS from Vodacom saying someone would call me about my complaint. No one called me. On the Monday I paid an additional R900.00 and they unlocked my phone.<br> <br> Yesterday, I downloaded my bill after I heard while waiting to talk to Vodacom Customer Service that my bill was in arrears.to the amount R2150.00.<br> <br> I can only conclude that Vodacom allows customer balances to sky rocket without letting them know. Leading to this kind of situation. I think it would be morally right for Vodacom to send customers an SMS each time they used more than R250.00 of Data and again at 500, 750,1000, So a customer has a chance to curb their usage before they incur high charges. Vodacom knows this and would rather the customer incur high charges that that the customer is fully informed. This is not in the sprit of a company being socially conscience. Vodacom is rapacious and treats us as if we are in the wild west! I am leaving Vodacom.