Data charges
<p>I have been struggling to buy data on my contract phone - ********** for the past 3 months. Last week I phoned the customer care line and the lady advised that she purchased data on my behalf and I need to restart my phone. The data was never received. She also advised that she will log a call and someone will assist, no one returned my call. This week I could not get hold of the customer care line. It gave me an option to get someone to return my call.....2 days later and no call from vodacom. I am incurring additional dat cost and it is not my fault. I would like to have these costs reversed as I am unable to purchase data and I would like vodacom to assist and to get this problem resolved.</p> <p>Your urgent attention will be appreciated.</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Dec 2016, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2016, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
01 Dec 2016, 16:50Please elaborate on due course....ons been over 9 hours and I have had no feedback and I am incurring more data cost!
This is unacceptable.
I am supposed to be one of your excellent clients as I pay a **** load of money to Vodacom every month yet I am treated like a customer that Vodacom wants to get rid off....
I have a MTN account as well....perhaps I should consider moving my business as you are clearing not interested in my thousand plus rand that I pay you every month
's update01 Dec 2016, 16:50
Reviewer Update
Please elaborate on due course....ons been over 9 hours and I have had no feedback and I am incurring more data cost!
This is unacceptable.
I am supposed to be one of your excellent clients as I pay a **** load of money to Vodacom every month yet I am treated like a customer that Vodacom wants to get rid off....
I have a MTN account as well....perhaps I should consider moving my business as you are clearing not interested in my thousand plus rand that I pay you every month
's updateReviewer Update
08 Dec 2016, 06:57Till date I have received no further communication from vodacom and I can still not buy any data. I will be cancelling my one contract now as it will expire and once my second contract is over I will cancel same. I am sure cell c or MTN will be happy to get a customer that pays almost R2k per month....
's update08 Dec 2016, 06:57
Reviewer Update
Till date I have received no further communication from vodacom and I can still not buy any data. I will be cancelling my one contract now as it will expire and once my second contract is over I will cancel same. I am sure cell c or MTN will be happy to get a customer that pays almost R2k per month....