SP
Samantha P
1 reviews | Active since Jul 2023
22 Sept 2017, 14:37
Data charges
Hi
I need Vodacom to have a look at they're data charges. I put my data off when I get home and connect on wi-fi. Last week I noticed that I had very little data left however in the middle of the weekend after my Mobile data had been off at least 1 day I received a message that my data has been depleted. It appears that you have been charging me for data while I've been using wifi and I had never noticed because my data had never depleted while I was using wi-fi. Please look into this and credit me for all mobile data charges while I was on wi-fi
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Replies (2)
Vodacom's replyOfficial
22 Sept 2017, 14:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2017, 14:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Sept 2017, 07:33Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Sept 2017, 07:33
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,