Data charges
I usually receive a message to say when my data has run out. On the last two occasions I have received a message to say I have used R149 out of bundle data. That's a total of R300 charged which had I received my normal message of no data left, I would if purchased data bundles like I usually do! Why did I not receive the message I usually receive? I feel I've been *****ed. I would like to have the money reimbursed.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Sept 2017, 09:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2017, 09:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
20 Sept 2017, 10:51I'm still waiting for feedback? Two subsequent emails of mine have been ignored?
's update20 Sept 2017, 10:51
Reviewer Update
I'm still waiting for feedback? Two subsequent emails of mine have been ignored?
Vodacom's replyOfficial
20 Sept 2017, 16:39Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
Vodacom's reply20 Sept 2017, 16:39
Official
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
's updateReviewer Update
26 Sept 2017, 12:10Still nothing has been done and my email response has not been responded to. My bill is now R1560!!!!!!! The call centre is frustrating as it is autmoated and to speak to someone is impossible.
's update26 Sept 2017, 12:10
Reviewer Update
Still nothing has been done and my email response has not been responded to. My bill is now R1560!!!!!!! The call centre is frustrating as it is autmoated and to speak to someone is impossible.