Data charged without notification of depletion
<p>Yet again Vodacom has slapped me with a data bil of 2800 . After having this issue before I've made it my mission to prevent this in future and to find out why Vodacom charges out of bundle rates. </p> <p>When you buy data on the Vodacom app. It clearly states that there is an 12 hour delay on the app. How are you supposed to accurately check your data bundles if there's a 12 hour delay?</p> <p>the Vodacom said service has a 24 hr delay, again how are you able to check an accurate balance of data if there's a 24 hr delay on the side system as well?</p> <p> </p> <p>I in the past week I've bought 2 gigs of data from Vodacom and I'm still waiting for a notification that the bundles have been acrivated. How am I supposed to know that my data is usable? Really Vodacom. </p> <p>How am I supposed to prevent out of bundle charges if I don't get any notifications that I've ran out of data or data that I've bought has been activated?</p> <p> </p> <p>I feel Vodacom is treating me unfairly has I made a conscious effort to avoid this issue but it's happened again. </p> <p>Why does Vodacom not tell you when your data runs out?</p> <p>why dos Vodacom take 24 hrs to activate data that I've bought ? How are you supposed to prevent out of data rates?</p> <p> </p> <p>I will not pay for the out of bundle rates that Vodacom charged. I feel Vodacom is holding me as a long standing customer ransom because I've got a contract with them and they just bill you whatever they want. </p> <p>I speak to a lot of people daily and I know I'm not the only one this is happening to. I'm truly fed up. </p> <p>Vodacom can see I purchase data all the time surely if high amounts like this on your account is charged warning bells should go off. </p> <p>Why hey don't they offer a limit system or something . .? </p> <p> </p> <p>Very upset. </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
