KS
Karl S

1 reviews | Active since Mar 2011

26 Mar 2015, 15:43

Data charged to account, but not allocated

I loaded ad hoc data bundle early this morning, but no physical data loaded on my account yet (9 hours later)<br> the call centre suggested I wait between 1 and 6 hours for data load to happen...<br> <br> I went ahead and bought second ad hoc data bundle, because I refuse to pay out of bundle rates when I have option to purchase another ad hoc bundle to continue on lowered in bundle rates (R0.24 per MB instead of R1.00 per MB! when out of bundle rates apply)!<br> <br> I now have 2 bundles invoiced, but no data to show for this, and potentialy have been racking up out of bundle rates conveniently (for Vodacom that is)<br> I also got offered a 3GB ad hoc bundle for a mere R300! however what use do I have for that when all I really wanted is the data bundles I have actually bought!??<br> <br> sort out your nonsense and please offset the data used today against my ad hoc bundles purchased, instead of taking more of my money (*****ing in other words)!<br> <br> HELP

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 11:01
Official
Hello karls,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team