GT
Gregg T
1 reviews | Active since Jul 2011
13 Jun 2017, 09:38
Data Charged incorrectly
<p>I upgraded to the Red Plus package and I get 44.35 GB per month. In April I used 10 GB accoriing to the Vodacom app and 7.25 according to my Data management app. Then I get a bill for R4977.07, when it should be around R2600. I see Vodacom has charged me R2025.72 EXTRA for data!!!!</p> <p> </p> <p>Just impossible!!!!</p> <p> </p> <p>I then complain to the call centre and get a reference (S$-ON52K0K4V8U) and I get a reply that as per my itemized billing, that is what I used and please note that it is 100%correct!!!!</p> <p> </p> <p>I should have moved to a different cell phone company...</p>
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Jun 2017, 10:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jun 2017, 10:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jun 2017, 10:54Good Day
Kindly note that feedback has been emailed to you.
Regards
Dominic
Best regards,
Vodacom's reply19 Jun 2017, 10:54
Official
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dominic
Best regards,