Hellopeter
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1 reviews | Active since Feb 2017

24 Jul 2017, 10:00

Data charged incorrect

<p>I looked at my bill this morning (21st July 2017) just to see I was charged for data of 2140.44 for out of Bundle</p> <p>On 20th 6.52 AM I got sms saying I have 250MB left, I bought 1GB at 8.16 AM Then on 21st I still had 604.54 MB left so there no way I could have used 2.499 g Data on 20th as still in data of purchase brought 20th @ 8.16 AM</p> <p>Please get back to me asap as this is incorrect out of bundle charge.</p> <p> </p> <p> </p>

0
Replies (4)
Vodacom
Vodacom's reply24 Jul 2017, 10:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update25 Jul 2017, 19:38
Reviewer Update

Hi Vodacom

it been a full 24h and no call was received, please come back to me asap ********** 626

Vodacom
Vodacom's reply26 Jul 2017, 14:18
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

's update27 Jul 2017, 10:31
Reviewer Update

Hi Lucian,

I have not received a mail from you on the amount that going to be billed or email as discussed, please get back to me asap **********

Regards

Quentin Campbell

********** 626