1 reviews | Active since Feb 2016
I’ve been billed for 1GB data since January – September 2017, that's 9 months at R130.70 excl vat, for 1 of my numbers. the contract came to an end and it wasn't cancelled nor upgraded and all of a sudden 1 gb of data have been included on the contract and I'VE BEEN CHARGED FOR 1gb of data every month. I have absolutely no clue why the 1GB was included on the number as I certainly have not asked for the data every month. Besides, the number belongs to my son, who isn’t even in the country. Vodacom then replies and will credit me for 4 months, which is totally unacceptable. Vodacom is a total *******. Thanks Shamiel
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
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