JD
Jeannette D
1 reviews | Active since Aug 2017
19 Feb 2019, 15:25
DATA CHARGE VODACOM
In December I was charged Data Usage ZAR 1,965.22 and not even a breakdown of what this entails. Absolute ludicrous. I have 24 hour data every day at home and only pay 624.00 per month for this.
I would appreciate a refund of that data charge as urgent as possible
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Replies (2)
Vodacom's replyOfficial
19 Feb 2019, 16:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2019, 16:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Feb 2019, 19:31Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. To manage and track data on your mobile, please download the "My Data Manager" app from you application store.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. To manage and track data on your mobile, please download the "My Data Manager" app from you application store.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2019, 19:31
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. To manage and track data on your mobile, please download the "My Data Manager" app from you application store.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. To manage and track data on your mobile, please download the "My Data Manager" app from you application store.
Regards
Vodacom Consumer Website Team
Best regards,