Data can't fall because it disappears

Dear Vodacom.

I have been a client with you for about 21 years now. I am even still using my number I got from the start. I have been loyal and even directing people to use your service.

But I am really thinking of just switching to a different provider. Hey I am even think of buying a Telkom Router with data on for R200.00 Keep that charged in my handbag and pay only R200.00 for 10 Gig. About R20.00 a Gig This will be much better than the 1 Gig for R149.00 for the Vodacom Data

Because this is my problem: I normally used 1-2 Gig a month. This will be about R300.00 a month for data. This was more than enough Now all of a sudden I have to use 6 Gig. This is now R894.00 , so an extra R594 per month.... I don't watch movies of videos online. I don't do music downloads 95 % of my apps are turned off so that they don't use internet I use Facebook and Whatsup with a few emails. I don't down load large files. (This will be done at work where we get free Wi-Fi) I don't use nothing more than normal. Hey according to me I have to use even less data because as mentioned we have Free Wi-Fi at work. So any phone or apps updates I do there when it connects. My husband uses MTN and he some times Hotspot so that I can connect with him. He uses 4 Gigs of data. Runs his business from his phone, Youtube and downloads music He even travel with his Google maps on. And we both have the same phones. I have taken my phone in to check if there is a back ground data-slurping-have-no-mercy-chowing-down-app runing Nothing. Everything is fine.

So Vodacom I have to upgrade now in September.... Will it be with you? I don't think so. It a shame because I don't want to loose my number. I just think that one of the biggest services providers you will have to start looking after your loyal customers before somebody else does. I am not the first person complaining about data that is just going at a crazy rate. So I really think that this is a serious problem.

Thank you Tersia