CV
Clarinda V
1 reviews | Active since Oct 2018
17 Sept 2020, 12:20
Data Cancellation NIGHTMARE - Pathetic Service
I have been trying to cancel a data contract with them - what a nightmare. The contract is for R219 per month, with 8 months remaining. They have the GALL to send me a cancellation quotation for R3,143.98. In what world does this make sense?? I have been calling and emailing etc to try and get a sensible/productive reply from this company - to no avail. Vodacom - sort out your customer service - I have never encountered such poor service from a company I was nothing but loyal to over many, many years. I have lodged an official complaint with ICASA and will not hesitate to take this further.
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Replies (5)
Vodacom's replyOfficial
17 Sept 2020, 14:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Sept 2020, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CV
Clarinda V's updateReviewer Update
17 Sept 2020, 14:21Not the first time I have heard that - let's see if you actually do contact me. Looking forward to your call.
CV
Clarinda V's update17 Sept 2020, 14:21
Reviewer Update
Not the first time I have heard that - let's see if you actually do contact me. Looking forward to your call.
CV
Clarinda V's updateReviewer Update
17 Sept 2020, 16:06WHAT DISCOUNT??
CV
Clarinda V's update17 Sept 2020, 16:06
Reviewer Update
WHAT DISCOUNT??
CV
Clarinda V's updateReviewer Update
17 Sept 2020, 16:0820GB OF DATA COSTS R199 x 24 MONTHS. WHAT F*CKING DISCOUNT??????
CV
Clarinda V's update17 Sept 2020, 16:08
Reviewer Update
20GB OF DATA COSTS R199 x 24 MONTHS. WHAT F*CKING DISCOUNT??????
CV
Clarinda V's updateReviewer Update
17 Sept 2020, 16:12 RESPONSE FROM VODACOM:
"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our back office has already provided you with feedback regarding the premature cancellation, they advised that discount falls away when doing prem cancellation. The feedback provided is final
Your query has now been resolved. Regards Consumer Website Team"
THERE IS NO DISCOUNT - Vodacom you are *****ING from people.
"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our back office has already provided you with feedback regarding the premature cancellation, they advised that discount falls away when doing prem cancellation. The feedback provided is final
Your query has now been resolved. Regards Consumer Website Team"
THERE IS NO DISCOUNT - Vodacom you are *****ING from people.
CV
Clarinda V's update17 Sept 2020, 16:12
Reviewer Update
RESPONSE FROM VODACOM:
"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our back office has already provided you with feedback regarding the premature cancellation, they advised that discount falls away when doing prem cancellation. The feedback provided is final
Your query has now been resolved. Regards Consumer Website Team"
THERE IS NO DISCOUNT - Vodacom you are *****ING from people.
"Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our back office has already provided you with feedback regarding the premature cancellation, they advised that discount falls away when doing prem cancellation. The feedback provided is final
Your query has now been resolved. Regards Consumer Website Team"
THERE IS NO DISCOUNT - Vodacom you are *****ING from people.