MS
Malesela S
1 reviews | Active since Aug 2024
28 Aug 2024, 02:44
Data cancelation contract
My contract expired long time and I phoned vodacom for cancelation however they keep on billing me and upgraded without my concern.The consultants are threatening by saying if I cancel my number will be recycled and I will loose it.I want to cancel this contract please assist.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Aug 2024, 08:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2024, 08:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Aug 2024, 11:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on2024/08/29 at 11:22:11, we have loaded a conversion to prepaid for *** effective 31 August 2024.
Do note the following once the number has been converted to prepaid effective 31 August 2024 do recharge within 48 hours of conversion.
Kindly take note of our Inactivity Rule:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Do note the following once the number has been converted to prepaid effective 31 August 2024 do recharge within 48 hours of conversion.
Kindly take note of our Inactivity Rule:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Aug 2024, 11:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on2024/08/29 at 11:22:11, we have loaded a conversion to prepaid for *** effective 31 August 2024.
Do note the following once the number has been converted to prepaid effective 31 August 2024 do recharge within 48 hours of conversion.
Kindly take note of our Inactivity Rule:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Do note the following once the number has been converted to prepaid effective 31 August 2024 do recharge within 48 hours of conversion.
Kindly take note of our Inactivity Rule:
Please note that all prepaid sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 110 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Best regards,