PH
Phillip H

1 reviews | Active since Jan 2017

16 Jan 2017, 10:21

Data bundles paid for but never received. Pathetic

<p>On Saturday i used cellphone banking and bought 2gb of data (R249) and the transaction went off my account. Usually i receive a sms stating that the data has been processed. Nothing....</p> <p>Half an hour later i bought 30mb using the FNB app and received that. </p> <p>Another hour later i bought another 2gb (R249) and once again no data received. I phoned your 082 111 but these people are so useless and told me that i need to wait. WAIT????????? wait for what.</p> <p>I phoned FNB card and they gave me the transaction numbers, Vodszy82fjcd and Vodsdpllmjcd and said i need to give these details through to Vodacom. Once again i phone Vodacom and they put me through to their solutions department, hahahaha.. the person that answered the phone doesnt even have any telephone s****s. No one was able to assist me.</p> <p>I then went to the Vodacom shop in fourways and they told me that they arent able to assist me. WHAT A PATHETIC bunch of losers.</p> <p> </p> <p>VODACOM, i will reverse these payments if u dont come to the party. Watch this space. I spend +- R2000 on Vodacom a month and that is how u treat me. Cool... Let me go to CellC. Cheers</p>

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Replies (1)
Vodacom
Vodacom's reply16 Jan 2017, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team