IL
IVAN L

1 reviews | Active since Jun 2015

01 Jun 2015, 15:46

DATA BUNDLES NOT CORRECT

i have been with vodacom for more then 10 years and never seen such poor service!!!<br> <br> I have received the second time/month in a row not the correct data bundle, i am suppose to get 1GIG every month but for the last too months i only got 500MB when i called vodacom last month about it they said no sorry the data bundle is correct and i have used 500mb ( not a mb more or less) in a couple of hours while i was asleep checked my balance again this morning sins its the 1st of the new month again same balance 500mb phoned vodacom this morning just after 8 to logg n service call to sort our the incorrect data bundle (service request number - S3-87D1D-DQK82) received a sms to say my account has been allocated with a 1GIG promo, after i phoned vodacom again to clarify that this is the missing data from last month and this month i was told that i must pay for this 1gig promo... <br> <br> No body gave me a call to explain to me that im getting a 1gig and sorry ASSHOLE you have to pay for it as well meaning im paying for 2gig data but only received 1.5GIG .<br> <br> What kind of service is this? VODACOM IS *****ING FROM ME AND I'M SORRY BUT I'M DUE TO UPGRADE AND ITS NOT GOING TO HAPPENED!!!

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2015, 14:58
Official
Hello ivanl87,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

As discussed, please note that feedback has been provided and the required assistance has now been completed.

Kind regards

Vodacom Consumer Website Team

Best regards,