Data bundles not allocated to me
<p>I signed a VIP plus contract with vodacom and I'm supposed to get 20gb plus unlimited calls every month,everything went well up until this month when I was only allocated 10gb on my phone ,I called their call center about 5 times already and all they tell me is that they see the falter is on their side and they logged it on their system but it has not being allocated to a technician yet so it will take about 2 weeks to be resolved,I asked them nicely to speed up their process because I use the data to work and make money so I can pay them (the contract) without data it will be difficult for me to do my job,they kept saying I'll have to wait another 2 weeks so my question is that if I wait another 2 weeks which will be the following month am I still due to pay for data which was never given to me in the first place ,this is a ******* .</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Lindah,
Your query is resolved.
Regards,
Cassandra
Dear Lindah,
Your query is resolved.
Regards,
Cassandra
