1 reviews | Active since Dec 2016

11 Feb 2021, 05:52

Data bundles

First to be expiring data is still not being prioritized to be used first. As soon as you load a new data bundle, the bundle that expires last will be used first, resulting in lost off data. Even placing a complaint here is worthless. The automatic response only looks nice, but vodacom doesn't contact you, making even hello peter useless to resolve a problem, only good for preventing a problem. Even numerous 'esculated' complaints to vodacom customer care are useless.

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2021, 07:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team