SS
Sibusiso S

1 reviews | Active since Dec 2011

24 Jun 2016, 06:29

Data bundles disappear

<p>On Sunday19 June 2016 about 13h20 I got an sms that all my data bundles are finished and I must dial 147 to buy bundles. After dialing *111# to check there was nothing! A few minutes before I had 224 mb of data bundles and I just used it to go to 2 websites.</p> <p>When I phoned 111 I was put on hold, call terminated and asked to rate the service.</p> <p>I called again and was told that yes they are finished.</p> <p>I find this as **************** to influence consumers to go buy to enrich this network. I know of a lot of people who have stopped subscribing to high rated contracts with Vodacom because their hard earned data bundles disappear and they have to recharge. These people are now on smart M packages to avoid this *******.</p> <p>At the end of the second call I rated Vodacom and was told by the machine that I will be contacted which never happened.</p> <p>What a poor service!</p>

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2016, 08:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team