1 reviews | Active since Aug 2011
<p>In the past two days I've bought airtime of about R 200.00 if not more. My data bundles as well airtime get depleted in a matter of seconds. Upon calling a Call Centre, I am told nothing is out of the ordinary and I have to take my phone to a data specialists. According to them there aren't any updates or subscriptions. It's because I am using an Iphone. I have been using an Iphone for years and I am well aware of what's cutting. Out of the blue, I this is happening.</p> <p> </p> <p>I have since diables data on my phone and will be using it soley for making calls. Defeats the whole purpose of having a smart phone.</p> <p> </p> <p>I do not think that this is fair in any way. Why must I be punished like this. I must take a phone to a data specialist?</p> <p> </p> <p>I will see how long I can take this or I will be using to Eita contract phone or get an Eita pre-paid phone. I have no issues there.</p> <p> </p> <p>This is really sad.</p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Philani
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our communication, we have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
Good Day Philani
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our communication, we have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
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