1 reviews | Active since Jul 2014
Data bundles depletes without notice
<p>For over 3days now my data bundle depletes without any sms notifications and I believe Vodacom is ought to remind me when my data will be depleting and even when it's depleted however this has not been happening and this leads to exhaustion of my airtime used as data that I would have used to buy data bundles. at first I thought it was network problems but then to my surprise my airtime kept varnishing . this is really frustrating cause i can't be checking data every second.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VODACOM is really not serious about their customers. well know that after years of being loyal to the network and you people giving me the middle finger I will change to another better network . I will use hellopeter "help" option and I know for sure there are other networks that have more to offer and look after their clients and their complaints. and know I'm not the only one with this problems
VODACOM is really not serious about their customers. well know that after years of being loyal to the network and you people giving me the middle finger I will change to another better network . I will use hellopeter "help" option and I know for sure there are other networks that have more to offer and look after their clients and their complaints. and know I'm not the only one with this problems
"Dear Customer, an investigation has been completed and your billing was found to be completely correct and accurate. Ports of connectivity point to Deezer, Google and Facebook as being the highest contributors to the volume of data used. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day). As a once-off gesture of goodwill your account was credited with R5.00. To monitor future data please install 'My Data Manager'.
Kind regards, Vodacom Customer Care Dominic Chinnian"
PLEASE NOTE THAT I AM NOT COMPLAINING ON WETHER BILLING WAS INCORRECT OR NOT BUT I AM COMPLAINING ABOUT VODACOM NOT BEING ABLE TO NOTIFY ME THAT MY DATA IS ABOUT TO DEPLETED LIKE THEY DO ON ANY NORMAL DAYS. YOU GET A NOTIFICATIONS SAYIMG YOU HAVE LESS THAN 5MB REMIANING ...FOR OVER 3 DAYS THAT HASNT HAPPENED. I BUY DAILY DATA AND STILL NO MESSAGE TO NOTIFY ME COMES THROUGH AND THIS EXHAUST MY AIRTIME THAT ITS IN THE PHONE TO BE USED FOR BUYING DATA PR PHONE CALLS...SO IF YOU THINGS WERE ON TRACK AND RECEIVING SMS LIKE BEFORE I WOULDNT BE COMPLAINING . YOUR SRVICES SUCK...WHAT DO YOU THINK IM GONNA DO WITH R5 WHEN THE PROBLEM REMAINS ?THAT SAME R5 WILL DISAPPEAR CAUSE YOU DON'T SEND WARNINGN TEXTS FOR DATA USAGES ANYMORE
"Dear Customer, an investigation has been completed and your billing was found to be completely correct and accurate. Ports of connectivity point to Deezer, Google and Facebook as being the highest contributors to the volume of data used. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day). As a once-off gesture of goodwill your account was credited with R5.00. To monitor future data please install 'My Data Manager'.
Kind regards, Vodacom Customer Care Dominic Chinnian"
PLEASE NOTE THAT I AM NOT COMPLAINING ON WETHER BILLING WAS INCORRECT OR NOT BUT I AM COMPLAINING ABOUT VODACOM NOT BEING ABLE TO NOTIFY ME THAT MY DATA IS ABOUT TO DEPLETED LIKE THEY DO ON ANY NORMAL DAYS. YOU GET A NOTIFICATIONS SAYIMG YOU HAVE LESS THAN 5MB REMIANING ...FOR OVER 3 DAYS THAT HASNT HAPPENED. I BUY DAILY DATA AND STILL NO MESSAGE TO NOTIFY ME COMES THROUGH AND THIS EXHAUST MY AIRTIME THAT ITS IN THE PHONE TO BE USED FOR BUYING DATA PR PHONE CALLS...SO IF YOU THINGS WERE ON TRACK AND RECEIVING SMS LIKE BEFORE I WOULDNT BE COMPLAINING . YOUR SRVICES SUCK...WHAT DO YOU THINK IM GONNA DO WITH R5 WHEN THE PROBLEM REMAINS ?THAT SAME R5 WILL DISAPPEAR CAUSE YOU DON'T SEND WARNINGN TEXTS FOR DATA USAGES ANYMORE