Data Bundles could not be activated

First of all, I have to mention that you offer the worst customer care ever. On Sunday 24th Dec, I called your customer care line as I purchased 2gig Just for you 7 days from the app and waited forever to be activated. I then purchased it again via ussd as its been 2 hrs later and no activation. I called the customer care line on 12:02pm, spoke to Catherine who then put me through to Simpiwe who has advised that the data has still not been activated and shows as pending. He also said I should call back and he will ensure the 2nd purchase will be reversed. So I call back and speak to Innocentia who said there is no way for it to be reversed as I bought it twice so it means Simpiwe was lyng to me? I have 3 contracts with for over aa decade. I will take my business ssome place else. You guys are useless.