JG
Jessica G

1 reviews | Active since Jul 2013

11 Apr 2024, 18:19

DATA BUNDLES CHARGED ON INACTIVE NUMBER

I just realized that I am paying for a data bundle every month for the past 6 years for a number my son used 6 years ago. I never activated this data bundle and cancelled this number 6 years ago when my son moved to Australia. This number is not even activated on Vodacom system, I was told they cannot cancel it bcs the contract does not have an end date. I managed to cancelled this contract again today, after they fixed the date thing, but I want a refund for the data bundles I was charged for for 6 years for a number that did not exist on Vodacom system.

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2024, 08:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team