Data bundles and airtime disappear

<p>I bought more than R150 airtime today and all my data and airtime disappeared and when I call vodacom to complain since this occured today and have not used my data and background ia off, I am told to change phones by a conaultant at 20h30 Laywndry on ********** 580 instead of trying to help</p> <p> What kind of service is this, my money dissapeara and vodacom tells me to change phones. More than 600MB gone within hours without downloading anything</p> <p> Bad bad bad service with no recovery service</p>